Frequently Asked Questions - Web Site

• How is my credit card information protected?
• What forms of payment do you accept?
• Can I track my order?
• Do I have to pay for shipping?
• Will you ever sell or share my personal information?
• Do I have to register or create an account when I check out?
• If for some reason I can’t get through to customer service, may I call one of the stores for help?
• What is your return policy?

How is my credit card information protected?

• Our website is protected through Secured Socket Layering (SSL) Technology. That's just a fancy way of saying any sensitive information is encrypted-which in turn is just a fancy way of saying it gets chopped into little bits of information so that no one can identify exactly what it is.

What forms of payment do you accept?

• Visa, MasterCard, AMEX, Discover, and PayPal.

Can I track my order?

• Of course! Once you place an order with us, you will receive a confirmation e-mail that will contain a FedEx or UPS tracking ID. Follow this link to FedEx or this link to UPS to find out when that awesome gear you just purchased is coming to your open arms!

Do I have to pay for shipping?

• Ground Shipping is FREE for any order of $50 or more in the continental US. Please see our Shipping section for more specific information.

Will you ever sell or share my personal information?

• Never. All personal information is used solely by Aspen Ski and Board and is never sold or shared.

Do I have to register or create an account when I check out?

• Nope! You have the option to create an account during the check out process, but only if you CHOOSE to do so. We do recommend you create an account as it is the only way you can view your purchase history and check the status of your order.

If for some reason I can't get through to customer service, may I call one of the stores for help?

• We are happy to help you at any point in time during your shopping. Please call our main store location at 614.848-6600 if you are unable to get through with our customer services representatives.

What is your Return Policy?

• Items may be returned to Aspen Ski and Board within 14 days of purchase unused.
• You must obtain a RA (Return Authorization) from a customer service representative before sending an item back. Please call toll-free at 1-877-861-0777 to obtain an RA from us.

Our Return Address:

Aspen Ski and Board
Attn: INTERNET RETURNS
1170 E. Powell Rd.
Lewis Center, OH 43035