FAQs
Store Information
What are your store hours and location?
What are your store hours and location?
Store hours may vary by season, so please check our Location & Hours Page or give us a call for the most current hours! You can find us at 1170 E Powell Rd, Lewis Center, OH 43035 on Polaris Parkway conveniently located near Polaris Mall.
How can I contact Aspen Ski and Board?
How can I contact Aspen Ski and Board?
You can reach us by phone at 614-848-6600 or email us at Aspenskiandboard@gmail.com. We are always happy to help. See more information here!
Rentals and Services
Do you offer ski and snowboard rentals?
Do you offer ski and snowboard rentals?
Do you offer equipment tuning and repairs?
Do you offer equipment tuning and repairs?
Absolutely. We provide ski and snowboard tuning, waxing, edge sharpening, and base repairs. Bring your gear in and our technicians will get it mountain-ready. See more information here!
What do I need to start ski club?
What do I need to start ski club?
To join Ski Club, kids are required to have their own ski or snowboard equipment. This includes skis or a snowboard, boots, a helmet, goggles, and proper winter clothing like a jacket, snow pants, gloves, and base layers. Most schools also require a signed permission form and may collect a fee for transportation and lift tickets. Aspen Ski and Board can help with properly fitting gear and everything needed to get started with confidence. See more information here!
Shopping and Products
What brands do you carry?
What brands do you carry?
We carry top ski and snowboard brands including Burton, K2, Volkl, Rossignol, Salomon, and many more. Whether you are a beginner or an expert, we have gear to fit your needs. See our all the brands we carry here!
Do you offer gift cards?
Do you offer gift cards?
Yes. Gift cards are available in-store and online. Gift cards make a great gift for any skier or snowboarder.
Why are prices lower in-store than online?
Why are prices lower in-store than online?
Some of our in-store prices may be lower due to Minimum Advertised Pricing (MAP) policies set by manufacturers. These rules prevent us from showing lower prices online, even if we can offer better deals in person. When you shop in-store, we’re able to give you the best pricing possible that we’re not allowed to advertise online.
Do you offer price matching?
Do you offer price matching?
Yes, we do offer price matching! If you find the same product available at a lower price on a legitimate website, and the exact size and color are in stock, we’ll match it. Just show us the offer before you buy, and we’ll take care of the rest.
Orders and Shipping
How long does shipping take?
How long does shipping take?
Most orders are processed within 1 to 2 business days. Standard shipping typically takes 3 to 5 business days depending on your location. You will receive tracking information once your order has shipped. See more information here!
What is your return policy?
What is your return policy?
Unused items in original packaging can be returned within 14 days of purchase with a valid receipt. Some exclusions may apply. See more information here!