Our return policy is 14 days from the date your order arrives, or 14 days after purchase in store. We will issue a full refund as long as the product is unused, in original condition, and packaged the way it was sent to you. We will do exchanges or store credit for up to 30 days. We do not accept returns on used items.

• Ski packages with Bindings Mounted
• Special orders
• Used or worn items

Questions about eligibility? Contact us before starting a return. Email aspenskiandboard@gmail.com or call (614) 848-6600

1. Click Start a Return
2. Enter your order number and email or zip code
3. Select the item(s) you want to return and choose a return reason
4. Follow the prompts. You'll receive next steps and shipping instructions.
5. If you opted into Checkout+ at the time of purchase, you will receive a return label for free, if not, you will need to pay for shipping back to us.

Checkout+ is an optional add-on you select at checkout that covers your return shipping. The Checkout+ fee is non-refundable, cannot be added after an order is placed, and is not included in any store credit or refund amount.

Who covers return shipping depends on whether you added Checkout+:

• Added Checkout+ at checkout? Your prepaid return label is covered for eligible returns (refund or store credit).
• Didn't add Checkout+? You can still return through the same portal. The cost of the return label is deducted from your refund or store credit automatically. No card needed.
• We sent the wrong item? Contact us and we'll send you a prepaid return label at no cost to you.

• Pack all items in a sturdy box, especially skis, snowboards, and larger gear.
• Do not place the shipping label directly on the product packaging.
• Items returned with insufficient packaging may be subject to a 10% restocking fee.
• Include your packing slip, or a note with your name and order number, so we know who to issue the refund to.

Return address:
Aspen Ski and Board
Attn: Web Sales
1170 E Powell Rd
Lewis Center, OH 43035

Local? You can also drop off your return in person at our store at 1170 E Powell Rd, Lewis Center, OH.

Once we receive and inspect your return, we'll process your refund to the original payment method. If you selected store credit, it will be issued automatically after inspection. If you're exchanging an item, your replacement is sent out once we receive your return.

We offer free shipping on most items over $50 to the continental U.S. Oversized ski and snowboard roller bags and ski poles that are not in a package are excluded from our free shipping policy. Free shipping is offered on larger roller bag purchases over $250 only.

Most items ship within 2 business days. Weekend orders ship on Monday. Ground shipping takes 3 to 5 days from the time we ship. During holidays like Black Friday and Christmas, our shipping times will be longer due to higher order volume. If you'd like to upgrade to expedited shipping, call us at (614) 848-6600.

If your package is lost in transit and hasn't moved in 5-7 business days, please contact us at aspenskiandboard@gmail.com or (614) 848-6600 and we'll work with the carrier to resolve it as quickly as possible.

Once your package is marked delivered by the carrier and proof of delivery is provided, we consider the order fulfilled. If you can't locate a package that shows as delivered, please:

1. Check around your delivery location. Carriers sometimes leave packages at side doors, porches, or with neighbors.
2. Contact the carrier directly (UPS, FedEx, or USPS) with your tracking number to file a claim or request more details.

Once proof of delivery is confirmed, we're unable to track the package further, as responsibility for locating it shifts to the carrier. We're happy to provide any documentation you need to support a claim with them.

All equipment we sell is new. Some skis and snowboards may not be wrapped in their original thin plastic if they are a display model. All skis and snowboards are shipped with tip and tail bubble wrapped for protection.

We ship via UPS, FedEx, or USPS. We do not ship internationally.

Questions? Reach us at aspenskiandboard@gmail.com or (614) 848-6600.