Our return policy is 14 days after purchase, or after receiving the product when ordering online. We will issue a full refund as long as the product is still brand new, unused, and in its original packaging. Special orders are not returnable. For online orders, the customer pays for return shipping back to the following address.
Aspen Ski and Board
Attn: Web Sales
1170 E Powell Rd
Lewis Center, OH 43035
We offer free shipping on all items over $50 on the U.S. Mainland. Items ship within 2 days of being ordered. Weekend orders will ship on Monday. Ground shipping takes 3 to 5 days to arrive from the time we ship the item. Ask for pricing on express shipping. We aren't permitted to ship to foreign countries.
If you have any other questions please contact us at firstname.lastname@example.org or 614-848-6600.